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Customer Service

  • Shipping & Delivery

     

    1. Free delivery for Hong Kong and Kowloon for each order amount over HKD 1,500.00 in value.
      For order value under HKD 1,5000.00, delivery charges of HKD 180 apply for most area of Hong Kong and Kowloon except for excluded area listed below subject to additional charges.
    2. For  Hong Kong International Airport, Tung Chung, Ma Wan, Disney, the Peak, Sai Kung & Southern District of Hong Kong Island delivery charges of HKD 250 apply.
    3. Delivery hours: Monday - Friday, 9am to 6pm  ;  Saturday - 9 am to 1pm
    4. Delivery to residential and industrial area with lift access.
    5. Delivery time: 3 working days after confirm receipt of payment.
  • Privacy & Security

    BC Wine & Food Co. Ltd. values and respects the privacy of its customers and visitors. The information we collect from customers during their visit to our website are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions. 

  • Returns & Replacements

    BC Wine & Food Co. Ltd. does not offer refunds for wines, olive oil and other gourmet foods (consumables). We cannot accept returns on wines ruined by adverse weather during transport (damage by excessive heat or cold) or by improper home storage.

  • Ordering Method

    Please place order on our webshop at www.bcwine-food.com or if you can contact us by email at sales@bcwine-food.com for further information.

  • Payment Method

        a) by credit card on our website, we accept Visa/Master 

        b) by direct deposit to our bank account:

           BC Wine & Food Company Limited

           HSBC account number: 004-124-348814-838

         Please send us deposit slip by email to sales@bcwine-food.com  with order number

        c) by Paypal, our Paypal account: sales@bcwine-food.com

        d) by Cheque please make payment to:  " BC Wine & Food Company Limited" and post to Room 1309, Block B, New Trade Plaza, 6 On Ping Street, Shatin,N.T., Hong Kong